The SawaPay mobile applications for Android and iOS will be available in December, 2020. Further updates about this will be communicated through our website.
Pangea Money Transfer is the sole provider of money transmission services.
Pangea is an international money transfer service committed to faster, simple and secure transactions. SawaPay is partnering with Pangea to provide this service.
Pangea Money Transfer is responsible for processing all money transmissions sent on the SawaPay app. For complaints, please contact SawaPay’s Customer Service at email@example.com or at 844-221-3817. If you still have an unresolved complaint regarding our money transmission activities, please click here to direct your complaint to the appropriate regulatory contact.
Currently, you can send money from:
If you are from a state not on this list, you can still contact us and we will let you know when we are available in your state
We are in the process of seeking approval with many other state regulators and expect to be updating this list frequently in the near future. You can find more information about our licensed states at the following link https://pangeamoneytransfer.com/api-compliance/ This link shows the states and respective agencies who provide the oversight to ensure that our services are compliant in the respective states.
We charge a minimal fee to cover operating costs to ensure fast and secure transactions.
Through our partnerships we employ the latest data security and fraud prevention controls to ensure that your transactions and our services are secure.
Mobile money transactions typically take minutes to complete while bank account transactions take 1 to 3 days depending on the bank and the country the money is being sent to.
Yes. You will have to create a free and secure SawaPay account using your mobile phone number and password to send money.
Your transfer limits are listed in the SawaPay application under the account section. Currently you can send a minimum of $20.00 and a maximum of $999.00 per day. The monthly limit (rolling 30 days) is $2,000.00
Yes. You can send up to $2,000.00 USD per month if you pay with a debit card or bank account. Note: The $2,000 limit is refreshed every 30 days.
No. Currently the SawaPay application will only allow transfers between individuals. Transfers cannot be sent to or from a business account. Any transfer attempted with a business account will be canceled.
No. Both the sender and the receiver must be 18 or older to complete a transfer.
You can fund your remittance transactions by Debit card or Bank Account.
Download and review the following tip sheet with guidance on how to protect yourself from Fraud. Victim_Assisted_Fraud.pdf
First, make sure you have not exceeded your daily limit and that you and/or your receiver are not over the 30-day aggregate limit of $2,000. If you still think there is a problem, please contact us at firstname.lastname@example.org or at 844-221-3817
To cancel a transfer:
1. Log into the SawaPay app and select ‘Transfers’ from the menu.
2. Select the transfer you would like to cancel
3. Select ‘Cancel Transfer’ in the bottom left and follow the prompts to confirm cancellation
No, you cannot cancel the transfer if the receiver already received the mobile money or bank deposit. If you think there was an error or you want to report a problem, please contact us at email@example.com or at 844-221-3817
When you cancel a transfer a member of our team will review your request. If the cancellation is approved, we will notify you. Refunds for transfers will be credited back to the card used to fund the transfer.
Refunds to debit cards may take up to 7 business days.
You can track the status of your transfers at any time! Just go to the ‘Transfers’ option in your side menu of the app and select the transfer you would like to view. We update transfer information in real-time, and will send you SMS and email notifications on your transfer updating you on it’s status.
The SawaPay application will always prompt you to enter your mobile phone number and password to login and complete a transfer. However, if you think your information has been compromised or need to update your phone number, please contact us at firstname.lastname@example.org or at 844-221-3817.